Privacy policy. Bamboo Apps

13 March 2020
Privacy policy. Bamboo Apps

Disclaimer

The materials contained in this web site are provided for general information purposes only and are not intended to provide legal or other professional advice nor do they commit Bamboo Group to any obligation whatsoever. Bamboo Group accepts no responsibility for any direct, indirect or consequential loss or damage which may arise from reliance on information contained in this site. Users are advised to seek confirmation of statements made herein before acting upon them; specialist advice should also be sought on specific issues.

Privacy Policy

OÜ Bamboo Group, a company incorporated under Estonian law, with company registration number 11214425 (hereinafter referred to as “Bamboo Group”) is the data controller of this website and is committed to protect the privacy of individuals who visit the website and make use of its online facilities.

One of the key and most important areas of the Bamboo Group company is the design and development of mobile applications, which is involved in the Bamboo Apps division. In the future, on our website, the Bamboo Group is understood as Bamboo Apps.

The protection of your privacy and personal data is an important matter for us. To ensure a high level of transparency and security, our privacy statement as set forth below will inform you about the nature, scope and purpose of any collection, use and processing of personal data recorded by us.

This privacy policy describes Bamboo Group’s current policies and practices with regard to personal data collected by Bamboo Group through its website, https://bambooapps.eu/ (hereinafter referred to as “website”). This privacy policy is independent from Bamboo Group’s offline personal data collection practices. The term “personal Data” refers to personally identifiable information about you, such as your name, birth date, email address or mailing address, and any other information that is identified with you personally, including but not limited to information relating to physical, physiological, mental, economical, cultural and/or social identity.

Notification of Changes to This Policy

Bamboo Group is continually improving and adding new functionality and features to its website and improving and adding to our existing products, services, and programs. Because of these ongoing changes, changes in the law, and the changing nature of technology, Bamboo Group’s data practices will change from time to time. If and when our data practices change, Bamboo Group will post the changes on our website to notify you of the changes. We encourage you to check this page frequently.

Personal Data

The only personal data Bamboo Group currently collects through its websites is the information you voluntarily give us when you use our websites and services.

For example, you may use this site to contact Bamboo Group with questions and comments or use Bamboo Group’s services. When you fill out a form on our websites, you may provide your name and other contact information, including your company’s name, your email address, your phone number and your mailing address or the mailing address of your company or other personal information.

Personal data refers to any information relating to an identified or identifiable natural person. Bamboo Group processes the following personal data, if you actively provide this information to us:

  • first name, email address, phone number, company name, used products of Bamboo Group, company size, country, position and additional information that you provide when contacting us using our websites, especially information provided in free text fields of contact forms or formed through HubSpot tools using our websites ("contact data");
  • additional data that you provide to Bamboo Group in comments on the Bamboo Group websites, especially in forms of discussion boards and using the comment features of blogs ("comment data");
  • email address, phone number, name and company name provided when subscribing to a newsletter or other marketing information of Bamboo Group ("direct marketing data").

Besides that we also process the following personal data, which is passively collected:

  • personal data sent by your web browser, i.e. information about your type of web browser, your operating system and selected settings (e.g. language, region, font size, font types and other configuration) may be collected ("browser data");
  • your IP address, information about the amount of data transferred, stored in access log files: the number of page views of the website, which pages were viewed; what emails and how many times have been viewed; were there clicks on the links; downloading content on the websites; viewing, likes, reposts of posts on social networks; viewing and clicks on ads in Google, LinkedIn and Hotjar ("usage data").

Use of Personal Data Collected Through https://bambooapps.eu/

Bamboo Group uses the personal data information you provide to answer the query you will have posted through the website. Bamboo Group and our affiliates also use this information to help us improve the content and functionality of our websites, to better understand our customers and markets, and to improve our products and services. By consenting to the use of your personal data when filling out a form on our websites, you are giving your consent that Bamboo Group and our affiliates may use the information provided to contact you in the future to inform you about products or services we believe will be of interest to you. If we do so, each communication we send to you will contain instructions allowing you to “opt-out” from receiving any future communications.

Similarly, we may provide “subscription” email services, either directly or through affiliates, which enable you to receive current news about Bamboo Group and its business. For all such services, we will provide an opportunity to “opt-out” of, or cancel, the subscription.

Bamboo Group collects, processes, and uses your personal data to the extent required to fulfill the respective purposes.

The purposes for processing your contact data and comment data are: Providing services; to help us improve the content and functionality of our website; to better understand our customers and markets; to improve our products and services.

These are amongst others: downloads, discussion boards, individual requests (e.g. using a contact form), blogs or other offerings of Bamboo Group. The lawfulness for the data processing is the performance of a contract, or steps prior to entering into a contract, or your consent. Using this personal data is required to provide the contractual obligations. Without this personal data you would not be able to receive the services offered by Bamboo Group.

In so far that you have given the consent, Bamboo Group will also use your personal data for marketing purposes, e.g. to send newsletters by email. The lawfulness for processing this data is our legitimate interest, e.g. to improve our services, or your consent.

In so far that you have given the consent, we will also collect your usage data for statistical purposes, for the analysis of advertisement on our websites, and for adapting the advertisement for our products and services to better match your interests. Log files are only used for statistical analysis of the visitors of the Bamboo Group websites. The data is deleted after having been analyzed. The lawfulness for processing this data for statistical purposes is our legitimate interest, e.g. internal organization, or your consent.

Providing the direct marketing data and browser data is optional.

The purposes for processing your direct marketing data are: Providing services; to help us improve the content and functionality of our website; to better understand our customers and markets; to improve our products and services. The lawfulness for the data processing is the performance of a contract, or steps prior to entering into a contract, or your consent.

We will also use your browser data and usage data for internal system-specific purposes to secure the websites and IT systems from malicious attacks by third parties and to help us improve the content and functionality of our website. The lawfulness is a balancing of interests of the conflicting interests of the security of the IT systems on our part and your potentially conflicting interests in a non-processing of the browser data and usage data by us. Taking into account the security and organizational measures of the processing of the browser data and usage data by Bamboo Group, we consider your rights and interests appropriately taken into account and protected.

Beyond these purposes, we use and process your data only if you have expressly granted your prior consent thereto and if you have been informed about such purposes.

In particular, Bamboo Group does not use your personal data for automated individual decisions and profiling.

Data Protection for Minors

The offers and services on this website are not directed at children. We therefore assume that we will not become aware of any personal data pertaining to children.

Retention Periods

Your personal data will be kept by us as long as necessary to provide you with the requested service. If Bamboo Group no longer needs your personal data to comply with contractual or legal obligations, they will be deleted from our systems or anonymized accordingly, so that identification is not possible, unless Bamboo Group has to keep the information, including your personal data, to comply with legal or regulatory obligations.

Requirements and Criteria for Processing

Bamboo Group ensures that:

  • personal data is processed fairly and lawfully;
  • personal data is always processed in accordance with good practice;
  • personal data is only collected for specific, explicitly stated and legitimate purposes;
  • personal data is not processed for any purpose that is incompatible with that for which the information is collected;
  • personal data that is processed is adequate and relevant in relation to the purposes of the processing;
  • no more personal data is processed than is necessary having regard to the purposes of the processing;
  • personal data that is processed is correct and, if necessary, up to date;
  • all reasonable measures are taken to complete, correct, block or erase data to the extent that such data is incomplete or incorrect, having regard to the purposes for which they are processed;
  • personal data is not kept for a period longer than is necessary, having regard to the purposes for which they are processed.

Personal data may be processed only if:

  • the data subject has unambiguously given his/her consent; or
  • processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; or
  • processing is necessary for compliance with a legal obligation to which Bamboo Group is subject; or
  • processing is necessary in order to protect the vital interests of the data subject; or
  • processing is necessary for the performance of an activity that is carried out in the public interest or in the exercise of official authority vested in Bamboo Group or in a third party to whom the data is disclosed; or
  • processing is necessary for a purpose that concerns a legitimate interest of Bamboo Group or of such a third party to whom personal data is provided, except where such interest is overridden by the interest to protect the fundamental rights and freedoms of the data subject and in particular the right to privacy.

Anonymous Data Collected Through https://bambooapps.eu/

In addition to the information you provide when you use this website, Bamboo Group uses technology to collect anonymous information about the use of our website, mainly through the use of cookies. Cookies are alphanumeric identifiers that are transferred to your device’s hard drive through your web browser to enable its systems to recognize your browser. For example, we use technology to track how many visitors access our website, the date and time of their visit, the length of their stay, and which pages they view. We also use technology to determine which web browsers our visitors use and the address from which they accessed our sites (for example, if they connected to a Bamboo Group website by clicking on one of our banner ads).

A cookie is an identifier, which is stored on your device by your browser, if your browser is configured to do so. Most browsers can be configured to reject cookies or to inform you, when a cookie is stored.

Every time you visit our website, you will be prompted to accept or refuse cookies.

By using cookies, we collect, process, and use data, including personal data, for promotional and market research purposes in pseudonymous form and to adjust our website to your interests, for displaying or sending you - if applicable with your consent - information about us and to keep you updated about our products and services that might be of interest to you. Based on this technology we might get reports from our service providers that include references to personal or aggregated data. Aggregated data might include data like general demographic or usage characteristics describing the visitors of our website.

This technology does not identify you personally and does not collect personal information. It simply enables us to compile statistics about our visitors and their use of our sites. Bamboo Group and its affiliates use this anonymous data and share it with third parties to improve the content and functionality of our website, to better understand our customers and markets, and to improve our products and services.

In the event that you choose to disable, reject or block the cookies we use, some parts of our website will not function properly and in some other cases, our website will not be accessible at all.

For more information about internet cookies, how to control your cookie settings and browser settings, or how to delete cookies on your hard drive, please visit http://www.allaboutcookies.org/.

Our website mostly uses “first-party cookies”. These are cookies set and controlled by the Bamboo Group, not by any external organization. However, to view some of our pages, you will have to accept cookies from external organizations.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

In the following you will find general descriptions about the types of cookies that are used on our website, including the purposes of these cookies:

1) Required Cookies:

Description:
The required cookies enable the navigation and basic functionality of the website, e.g. access to protected areas of the website.

Settings:
If you configure your browser to prevent the storage of required cookies, some parts of the website will not work properly.

Lawfulness:
The legal basis for the collection of information by means of required cookies is either the necessity to carry out the contract (via the use of our website, if we have concluded such a contract with you) or a balance of interests between ours or the interests of third parties who set and use cookies and have a legitimate interest in the functioning of the website and your interests in a minimized use of your personal data.

2) Functional Cookies:

Description:
The Functional Cookies allow us to analyze your website usage and your selections on the website (e.g. your login name, language, or region), so we can remember these settings and to offer you a more personal experience on our websites. These cookies can also be used to remember settings like font size, font style and other configurations that you have chosen on the websites.

Settings:
You can configure your browser to prevent the storage of Functional Cookies. Please note that it might reduce the functionality offered by our websites, if you prevent these cookies from being stored.

Lawfulness:
The legal basis for the collection of information by functional cookies is your consent.

3) Targeting/Advertising Cookies

Description:
In some cases we make use of third-party service providers to track and analyze statistical information about the usage and scope of content that is used by individual users of our website. This might result in cookies being set by the service providers to track the performance of our advertisement. These cookies might, for example store information about the browsers that have been used to visit our websites. The information provided to third-party providers by us does not include personal information, but the collected information might be linked with other personal information gathered elsewhere, if you are also using other services provided by us.

Besides that we have contracts with advertising networks. These advertising networks track your online activities and navigation over time and across multiple websites or other online services by setting cookies. This might result in information being tracked about you across multiple browsing devices, like your PC or laptop, smartphone, or tablet. Third-parties use such information to target advertising for products and services based on your personal interests. This might result in advertisement being displayed on any of your browsing devices. The Advertising Cookies with their related services help us to analyze and monitor the effectiveness of our marketing activities.

Some of our pages display content from external providers, e.g. YouTube, Facebook, Twitter, LinkedIn, HubSpot.

To view this third-party content, you first have to accept their specific terms and conditions. This includes their cookie policies, which we have no control over.

But if you do not view this content, no third-party cookies are installed on your device.

These third-party services are outside of the control of the Bamboo Group. Providers may, at any time, change their terms of service, purpose and use of cookies, etc.

Settings:
You can configure your browser to prevent the storage of Advertising Cookies. Beyond that we also offer special opt-out options for Advertising Cookies, which are described below.

Lawfulness:
The legal basis for the collection of information by targeting/advertising cookies is your consent.

To find out more about the types of cookies we use please see the following table:
VendorCookie NamePurposeEssential to provide the service?Personal data/info stored?Controlled by Bamboo Group?
Cloudflare_cfduidGive you a better online experience.
The cookie is used to override any security restrictions based on the IP address the visitor is coming from. For example, if the visitor is in a coffee shop where there are a bunch of infected machines, but the visitor’s machine is known trusted, then the cookie can override the security setting. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.
YesNoNo
Google Analytics_gatGive you a better online experience.
Used to distinguishes unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
NoNoYes
Google Tag Manager_dc_gtmGive you a better online experience. These cookies are used to collect information about how visitors use this site.NoNoYes
Cookie disclaimerviewed_cookie_policyGive you a better online experience.
Tracks if a client has previously seen the Cookie Disclaimer or not.
NoNoYes
Visual Web Optimiser_vis_opt_*
nls*
To improve your online experience. This session cookie is set to let VWO know whether that visitor is included in the sample/campaign which is used to generate stats.NoNoYes
Visual Web Optimiser_vwo_uuidTo track website performance. This cookie makes sure that a visitor is always served the same version on every visit to a campaign page and to send segmentation data (for reports segmentation).NoNoYes
HubSpot__hs_opt_outThis cookie is used by the opt-in privacy policy of the HubSpot to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to opt out of cookies. (Expires: 13 months)NoYesNo
__hs_do_not_trackThis cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, as it still allows anonymized information to be sent to HubSpot. (Expires: 13 months)NoYesNo
hs_ab_testThis cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before. (Expires: end of session)NoYesNo
_keyWhen visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again. The cookie name is unique for each password-protected page.NoYesNo
hs-messages-is-openThis cookie is used to determine and save whether the chat widget is open for future visits. It resets to re-close the widget after 30 minutes of inactivity. (Expires: 30 minutes)NoYesNo
hs-messages-hide-welcome-messageThis cookie is used to prevent the welcome message from appearing again for one day after it is dismissed. (Expires: 1 day)NoYesNo
__hsmemThis cookie is set when visitors log in to a HubSpot-hosted site. (Expires: 1 year)NoYesNo
__hstcThe main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). (Expires: 13 months)NoYesNo
hubspotutkThis cookie is used to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.NoYesNo
__hsscThis cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. (Expires: 30 min)NoYesNo
__hssrcWhenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. (Expires: end of session)NoYesNo
messagesUtkThis cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you chat with a visitor who later returns to your site in the same cookied browser, the messages tool will load their conversation history. (Expires: 13 months)NoYesNo
Hotjar_hjClosedSurveyInvitesHotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.NoYesNo
_hjDonePollsHotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.NoYesNo
_hjMinimizedPollsHotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.NoYesNo
_hjDoneTestersWidgetsHotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.NoYesNo
_hjIncludedInSampleHotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.NoYesNo
_hjShownFeedbackMessageThis cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.NoYesNo
_hjidHotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.NoYesNo
_hjRecordingLastActivityThis should be found in sessionStorage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).NoYesNo
hjTLDTestWhen the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.NoYesNo
_hjUserAttributesHashUser Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.NoYesNo
_hjCachedUserAttributesThis cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.NoYesNo
_hjLocalStorageTestThis cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted immediately after creating it so the expected storage time is under 100ms.NoYesNo

Disclosure of Your Personal Data

Bamboo Group may share some or all of the personal data collected through this website with our affiliates in Estonia and overseas, who use this data in accordance with this Privacy Policy. Both Bamboo Group and our affiliates may share personal data collected through its websites with third-party vendors in Estonia and overseas who act for or on behalf of Bamboo Group or our affiliates (for example, companies that provide support services to us, including data processing services, or that help us market our products and services). These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose. In addition, there may be some other, limited circumstances in which Bamboo Group or our affiliates may share or transfer the personal data in our databases, for example, to comply with a legal requirement, for the administration of justice, to protect your vital interests, or in the event of a corporate sale, merger, reorganization, dissolution, or similar event.

While no method of data transmission is guaranteed against unlawful third party interception or other misuse, Bamboo Group uses commercially reasonable efforts to ensure protection of your data including industry-standard encryption and offline security methods in our physical facilities.

Beyond that, we do not forward your data to other third parties, unless we are obliged to do so by virtue of statutory provisions or order of any judicial or other public authorities or you have explicitly given your consent for that purpose. In particular, your personal data will not be sold, leased or exchanged.

Bamboo Group is a globally operating corporation. In order to better process your matter, it might be necessary to forward your data to local subsidiaries, whose registered office might also be located in countries outside the European Union. However, such data transfers only take place within the Bamboo Group group companies and only for the aforementioned purposes. The lawfulness of the data export is our legitimate interest or legitimate interests of the recipients, e.g. internal administrative purposes, and no higher legitimate interests on your part, the fulfillment of legal obligations or your consent.

Link to Other Sites

This privacy policy applies only to the Bamboo Group website. Bamboo Group and its affiliates operate other websites for different purposes and in different countries where different laws may apply. If you visit a Bamboo Group website, please take a moment to review the privacy policy posted on that site to learn what personal data may be collected through that site and how it is processed.

Bamboo Group’s website may contain hyperlinks to other websites that are not operated by Bamboo Group or one of our affiliates. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. Bamboo Group does not control these websites and is not responsible for their data practices. We urge you to review the privacy policy posted on any site you visit before using the site or providing any personal data about yourself.

Updates, Rectifications, Deletions, etc.

Bamboo Group shall at the request of the data subject to immediately rectify, block or erase such personal data that has not been processed in accordance with the applicable data protection legislation. Bamboo Group shall notify any third party to whom the data has been disclosed about the measures undertaken as aforesaid. Provided that no such notification need be provided if it is shown to be impossible or it will involve a disproportionate effort.

In case you may wish to verify, update, rectify, block and/or erase any personal data that you have submitted, please contact us on support@bamboogroup.eu.

Subject Access Policy

Bamboo Group will provide information in response to any reasonable subject access request. Bamboo Group will ensure data are kept in an accessible form to facilitate subject access. Bamboo Group at the request of the data subject shall provide to the data subject, without excessive delay and without expense, written information as to whether personal data concerning the data subject is processed: Provided that a request by the data as aforesaid shall only be made by the data subject at reasonable intervals. Any such application shall be made in writing to Bamboo Group and is to be signed by the data subject. If such data is processed Bamboo Group shall provide to the data subject written information in an intelligible form about:

  • actual information about the data subject which is processed;
  • where this information has been collected;
  • the purpose of the processing;
  • to which recipients or categories of recipients the information is disclosed; and
  • knowledge of the logic involved in any automatic processing of data concerning the data subject.

Governing Law

This privacy policy is governed by and construed in accordance with the laws of the Republic of Estonia and relevant EU legislation.

Security

Bamboo Group makes every effort to ensure that your personal information is protected at all times. However, Bamboo Group shall not be held liable for any security leaks that might occur, unless this happens through our own negligence or default. Bamboo Group shall only disclose potentially personal-identifying information to employees and any affiliates with a need to know, in order to process the information on behalf of Bamboo Group or to provide the services available via Bamboo Group’s website. By using the Bamboo Group website, you consent to transfer your personal information to Bamboo Group and their affiliates.

Trademark

All symbols, logos and the words “Bamboo Group “ or “Bamboo Apps” as they are or combined with any other word, used on this website in whatever manner used or represented, are trademarks of Bamboo Group or any associated companies. Bamboo Group or any affiliated company are the only companies authorized to use such marks.

Copyright

All rights reserved unless indicated otherwise on this website.

Bamboo Group welcomes you to use this website for your personal and non-commercial purposes only.

You are not allowed to copy, re-use, modify, transmit, broadcast, or display for redistribution of third parties without having first obtained Bamboo Group’s explicit permission.

Data Subject Rights

Under applicable law, you have the right under certain circumstances to (i) request information about your stored personal data, (ii) rectification of your personal data, (iii) restriction of processing of your personal data, (iv) deletion of your personal data, (v) data portability, (vi) revocation of your consent for processing of your personal data and (vii) object to the processing of your personal data.

Questions About Our Privacy Policy

If you have any questions about this privacy policy, concerns or complaints about the way Bamboo Group processes your personal data, please contact us on support@bamboogroup.eu. Should you feel we shall not be helpful with regards to your complaint, you have the right to lodge a complaint with a supervisory authority.

This may interest you